Request a Replacement Vial from a Non-Aggregated Lot

Introduction

If your DLS QC test shows aggregation, we can review the case and, when appropriate, arrange a replacement vial from a lot that does not display aggregation. To help us investigate quickly, please provide your purchase order number and any relevant QC details.

What to do if aggregation is detected

1. Confirm the aggregation result from your DLS QC test.
2. Locate your purchase order number.
3. Contact support and include the purchase order number plus a brief description of the QC result.
4. Our scientific team will review the case and assess replacement options from a non-aggregated lot.

Information to include in your request

• Purchase order number
• Product name and catalog number
• DLS QC findings or summary of the aggregation issue
• Any relevant lot number or order details

What happens next

After we receive your request, we will forward the case to our scientific team for review. If a replacement from a non-aggregated lot is approved, we will provide the next steps for fulfillment.

Additional information

If you need help locating your purchase order number or want to share supporting QC documentation, please contact support with your order details. For faster handling, include all available information in your first message.