Revise and Resend a Purchase Order with Correct Pricing

If your purchase order was submitted with incorrect pricing, our support team will notify you so you can revise and resend it for processing. This article explains how to update the pricing and submit the corrected purchase order.

Introduction

When a purchase order contains incorrect pricing, it cannot be processed as submitted. To avoid delays, please update the purchase order with the correct pricing and resend it to the support team.

Before you begin

Make sure you have the following information ready before resending your purchase order:

• The original purchase order number
• The corrected pricing for each line item
• Any updated reference numbers or internal approvals required by your organization

How to revise and resend the purchase order

1. Open the original purchase order document.
2. Update the pricing so it matches the correct agreed amount.
3. Review all line items, totals, taxes, and shipping details to confirm they are accurate.
4. Save the revised purchase order as a new version or updated file, if applicable.
5. Resend the corrected purchase order to the support team for processing.

What happens next

After you resend the corrected purchase order, the support team will review the updated pricing and continue processing your order. If any additional information is needed, you may be contacted for clarification.

Tips for avoiding delays

• Verify pricing before submitting the purchase order.
• Check that currency, taxes, and discounts are shown correctly.
• Use the same purchase order reference when sending the corrected version, unless instructed otherwise.
• Include a short note explaining that the pricing has been corrected.

Need help?

If you are unsure how to revise the purchase order or need help confirming the correct pricing, contact the support team for assistance before resubmitting.