Provide Customs Documentation for Clearance

Introduction

If your shipment is on hold for customs clearance, you may need to provide supporting documentation before it can proceed. This article explains which documents may be required, how to submit them, and how to track the status of your customs clearance file using your reference number.

Required customs documentation

To proceed with customs clearance, please provide the documentation requested for your shipment. Depending on the destination country and product type, this may include one or more of the following documents:

• TSCA Form
• Manufacturer’s Declaration
• Commercial invoice
• Packing list
• Any additional import or regulatory documents requested by customs or the carrier

How to submit your documents

1. Gather the requested customs documents for your shipment.
2. Ensure each document is complete, accurate, and matches the shipment details.
3. Send the documents through the method provided in your customs clearance request or support communication.
4. Include your shipment reference number so the file can be matched to the correct case.
5. Wait for confirmation that your customs clearance file has been updated.

Track your customs clearance file

You can track the progress of your customs clearance file using the reference number on our website. If the status has not changed, please allow time for the file to be reviewed and updated by the relevant customs or logistics team.

Before you send the documents

• Use the exact company name and address shown on the shipment.
• Make sure all pages are legible and signed where required.
• Check that product names, quantities, and invoice values are consistent across documents.
• Respond promptly if additional information is requested.

Need help?

If you are unsure which document is required, or if you need help preparing the customs paperwork for your shipment, please contact support with your reference number and shipment details. Our team will help you identify the next step.

Additional information

Customs requirements vary by destination, product classification, and local regulations. If your shipment contains regulated research materials or documentation-sensitive items, additional review may be required before release.