Introduction
Use this guide to request an invoice for customs clearance and payment. If you need the invoice to support import processing, please follow the steps below and include any required shipment details so we can assist you quickly.
What to include in your request
To help us locate the correct order and prepare the invoice, please include as much of the following information as possible:
- Order number
- Company name
- Shipping address
- Delivery tracking number, if available
- Customs clearance deadline or import reference, if applicable
How to request the invoice
- Reply to the order confirmation email or contact our support team.
- State that you need the invoice for customs clearance and payment.
- Include the order details listed above.
- If you need the invoice sent to a specific email address or contact person, include that information in your message.
Invoice delivery
Please find the invoice attached to this email. If you need further assistance, please reach out.
If you need more help
If you have questions about the invoice, customs documentation, or payment details, contact our support team and we will be happy to assist you.
Additional information
For faster handling, please make sure your request matches the order information exactly. If any details have changed since the order was placed, let us know in your message.
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